Terms and Conditions

Effective January 1, 2026

Masterwork Bend Concrete, bendconcretecontractor.com, hi@bendconcretecontractor.com

Agreeing to these terms

These terms cover your use of this website and any work you hire Masterwork Bend Concrete to do. Masterwork Bend Concrete is a concrete contractor in Bend, OR, and in these terms "we," "us" and "our" mean the business and our crew, while "you" means the person using the site or hiring us.

By using this site, asking for an estimate or signing a written estimate with us, you agree to these terms. If you don't agree, please don't use the site or book work with us. If a signed estimate or contract for your job says something different from these terms, the signed document wins for that job.

What we do

We pour and finish concrete for homes and businesses, including driveways, patios, sidewalks, steps, garage floors, foundations, footings, retaining walls and other flatwork, which is the trade word for flat slabs like driveways and patios. You can see the full list of what we offer on our home page and read more about how we work on our About page.

The descriptions on this site are general. The exact work for your job, including size, thickness, finish and materials, is set out in the written estimate we give you, and that estimate is what we're agreeing to do.

Estimates and pricing

Estimates are free and done on site, with no obligation to hire us. We give you a written price after we've seen the area, because the price depends on things we can only judge in person, like the size of the job, how much digging and base work the ground needs, access for trucks and equipment, the finish you choose and whether old concrete has to come out first.

An estimate is good for the period written on it. After that, material and labor costs may have changed, so we may need to update the price before we schedule your job.

Some conditions only show up once the old slab is out or the ground is open, such as soft or wet soil, buried debris, roots or rock. If we find something that changes the work, we'll stop, show you what we found and agree on any change in price with you before we go ahead. We don't charge for extra work you haven't approved.

Scheduling, weather and cancellation

We'll give you a planned start date once you accept the estimate. That date can move because concrete depends on the weather, and we won't pour in rain, freezing temperatures or heat that would leave a weak surface. If weather or a supplier delay pushes your job back, we'll tell you as soon as we know and set a new date with you.

New concrete needs time to cure, which is the wait while it hardens and gains strength before it can take foot traffic or a vehicle. We'll tell you when it's safe to walk and drive on your slab, and damage from using it sooner than that isn't covered by us.

If you need to cancel or reschedule, please call us at (458) 256-4015 as early as you can. If you cancel after we've ordered materials, scheduled a concrete delivery or started work, you agree to pay for the materials ordered and the work done up to that point, as set out in your written estimate.

Payment

Your written estimate lists any deposit, when payments are due and the ways you can pay. Unless your estimate says otherwise, the balance is due when the work is finished.

If a payment is late, we may pause work until it's paid and may charge late fees or collection costs to the extent Oregon law allows. Contractors in Oregon may also have lien rights on property where they've done work and haven't been paid, and we keep those rights.

Your part in the job

You agree to give our crew safe access to the work area and to let us know about anything underground we might not see, like sprinkler lines, septic parts, drain lines or private wiring. Public utilities are marked before we dig, but private lines on your property are your responsibility to point out.

You're responsible for knowing your property lines and for any approval your homeowners association requires. If a permit is needed for your job, we'll talk through with you who is applying for it before work starts.

Trucks and equipment can leave marks on lawns, gravel or landscaping near the work area. We take care to keep that to a minimum and we clean up when we're done, but we aren't responsible for ordinary wear to the ground our equipment has to cross to reach the job.

What concrete does and doesn't do

We prepare the base, pour and finish to do the work right, and we cut control joints, which are planned grooves that give the slab a place to crack where you won't notice it. Even with that care, concrete can still develop small hairline cracks as it shrinks and the ground moves, and minor cracking, slight color differences between pours and small surface marks are normal for concrete and aren't defects.

Any written warranty we give for your job is the only warranty that applies to it. Beyond that, and to the extent Oregon law allows, we don't make other promises, including implied promises about how the work will suit a particular use. We aren't responsible for damage caused by things outside our control, such as ground settling under areas we didn't prepare, poor drainage elsewhere on your property, deicing salts, heavy loads beyond what the slab was built for, or changes someone else makes to the work.

Limits on our liability

To the extent Oregon law allows, our total responsibility for any claim connected to a job is limited to the amount you paid us for that job. We aren't responsible for indirect losses, such as lost use of your property, lost income or the cost of other projects that depend on ours.

Nothing in these terms limits responsibility that Oregon law doesn't allow a business to limit.

Using this website

The information on this site is general and is here to help you understand concrete work. It isn't a quote or a promise about your job, and we may update it at any time. We try to keep it accurate, but we don't guarantee that everything on the site is complete or current.

The text, photos and design on this site belong to Masterwork Bend Concrete. You may view and share pages for personal use, but please don't copy them for other businesses or sites without our permission.

Settling a disagreement

If you're unhappy with any part of our work, call us first or reach us through our Contact page, and we'll come look at it with you. Most problems get sorted out on site, and we'd rather fix something than argue about it.

If we can't resolve it by talking, we both agree to try mediation with a neutral person before going to court. If mediation doesn't settle it, either of us may take the matter to the courts in Deschutes County, Oregon.

Governing law

These terms and any work we do for you are governed by the laws of the State of Oregon.

Changes to these terms

We may update these terms from time to time, and the version posted on this page is the one in effect. Changes won't affect a job covered by an estimate you've already signed, which stays under the terms in place when you signed it.

If any part of these terms is found to be unenforceable, the rest still applies.

Questions about these terms

If anything here isn't clear, call us at (458) 256-4015 or send a message through our Contact page. We reply within 1 business day.