Privacy Policy
Effective January 1, 2026
Masterwork Bend Concrete, bendconcretecontractor.com, hi@bendconcretecontractor.com
What this policy covers
Masterwork Bend Concrete is a concrete contractor in Bend, OR, and this page explains what information we collect when you use our website, what we do with it and the choices you have. It applies to this site, from the home page through every service and city page, and to the messages you send us through it.
We're a small local business, so we keep this simple. We collect what we need to answer your question, give you a quote and do the job, and we don't sell your information to anyone.
Information you give us
Most of what we know about you comes from you, when you fill out our contact form, call us at (458) 256-4015 or email us. That usually includes the following:
Your name, phone number and email address, so we can get back to you.
Your project address or city, so we know where the job is and whether it's in the area we work.
What you tell us about the job, such as a cracked driveway, a new patio or a slab that's sinking, along with any photos you choose to send.
Our contact form runs on an outside form service. What you type goes to that service and then to us, and the service handles it under its own privacy terms.
Information collected automatically
Like most websites, ours can collect some basic information when you visit, such as your browser type, the kind of device you're using, the pages you look at, how long you stay and the site that sent you here. This information shows us how people use the site, not who they are by name.
We may use cookies, which are small files your browser stores, and simple analytics tools to gather it. You can block or delete cookies in your browser settings. The site will still work, though some features may not remember your choices.
How we use your information
We use what you send us to reply to you, set up an estimate, plan and schedule your job, and follow up once the work is done. If you ask us a question, we use your details to answer it and nothing more.
We use the visit information to see which pages people find useful and which ones confuse them, so we can make the site clearer. We don't use your information to send you marketing you didn't ask for.
When we share it
We don't sell or rent your personal information. We share it only when we have to, which means with the outside services that run our website, form and analytics, and only so they can do that work for us.
We may also share information if the law requires it or if we need to protect our rights, our crew or our customers.
How long we keep it
We keep your contact details and job notes for as long as we need them to answer you, finish your project and stand behind the work afterward. We also keep business records as long as tax and other laws require.
If you reach out and we never end up working together, we don't hold on to your details any longer than we need to. You can ask us to delete them sooner, as explained below.
Your choices and rights
You can ask us what personal information we have about you, ask us to correct it if it's wrong, or ask us to delete it. We'll do that unless we have to keep something for a legal or business record reason, and if so, we'll tell you why.
Depending on the state you live in, you may have other privacy rights under your state's law. Tell us what you'd like us to do, and we'll work with you on it.
Children's privacy
Our site is meant for adults planning work on their home or property. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.
Keeping your information safe
We take reasonable steps to protect what you send us, and we limit who on our team can see it. No website or email system is completely secure, though, so please don't send us anything sensitive like bank or card numbers through the form.
Changes to this policy
If we change how we handle your information, we'll post the updated policy on this page. Using the site after a change means you accept the updated version.
How to raise a privacy concern
If you have a question about your information or want to make a request, call us at (458) 256-4015 or reach us through our contact page. We're available Mon–Sun, 6 AM–11 PM, and we reply within 1 business day.
To learn more about who we are and how we work, visit our About page.